Let the people you care about know when you arrive and/or leave — automatically, without sharing your route.

• Is HailMe a tracking app?

  No. HailMe detects when you enter and/or leave a place you configured and sends your chosen message. It does not give other people a live map of your location and is not designed for continuous tracking.

• Where can I get HailMe?

  Download HailMe from the App Store for iPhone or Google Play for Android. Availability varies by country.

• What is the difference between Free, Plus, and Family?

  Free includes basic arrival alerts with limits on presets and recipients. SMS requires purchased credits where available. Plus adds departure alerts, recurring and scheduled alerts, custom messages, and an included SMS allowance. Family shares paid features and a pooled SMS allowance with invited members. Check your profile for current limits.

• Is there a free plan?

  Yes. Every new account receives Plus features free for three days automatically—no card or store confirmation required. After that it moves to Free unless you choose a Plus or Family subscription.

• What location permission does HailMe need?

  To detect arrivals and departures in the background, HailMe needs background location access—"Always" on iPhone and the equivalent "Allow all the time" setting on Android. Without it, these alerts can work only while the app is open.

• How does billing work?

  Apple or Google bills paid subscriptions monthly or annually through the App Store or Google Play. We never see your card details. You can cancel at any time in the same store; cancellation takes effect at the end of the current billing period.

• Which platforms are supported?

  HailMe is available for iPhone and Android. Check the app store for availability in your country.

• How do I delete my account and what happens to my data?

  Open Delete profile in Settings. Active account data is deleted within thirty days. During normal use, message history is kept for up to twelve months; data in encrypted backups is removed as backups rotate, within ninety days. See our Privacy Policy for full retention details.

Contacts and recipients

• How do I add a contact?

  Open Contacts, tap + and enter the name and phone number. If your version has Choose from contacts, you can select one person in your phone’s contact picker, review the details and tap Done. Tap Add to save.

• How do I edit or delete a contact?

  Open Contacts and tap a contact. Tap Edit to change the details or delivery channel, then tap Save. To delete a HailMe contact, open its menu, choose Delete and confirm. This removes the contact from HailMe.

• How do I choose who receives an alert?

  Select recipients when creating a preset on the map or editing it in Alert Presets. Adding a contact does not add that person to a preset. For a preset that alerts on both entry and exit, you can use the same recipients or choose separate lists.

• How do I choose the delivery channel for a contact?

  Automatic uses HailMe push when available, or SMS when the destination and your balance allow it. When your plan and service offer a channel such as email or Telegram, you can choose it in the contact editor. Telegram and WhatsApp require the recipient to connect before they can receive alerts there. A selected channel does not switch to SMS if it fails.

• Why is SMS unavailable for some contacts?

  SMS requires a supported destination country and number, plus an included allowance or purchased credits. When SMS is unavailable for a contact, check the alternatives shown in the editor. Free has no included monthly SMS. Check your balance in your profile or Subscription and look for available packs in Shop. Long messages or some characters can use several SMS segments.